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Privacy Policy

Last updated: 26/04/2026

 

1. Who we are

 

This website is operated by Being Neighbourly (“we”, “us”, “our”).

 

We are a registered charity in England and Wales, registration number 1205015.​

 

We are the “data controller” for the personal data we collect and process.

 

2. What information we collect

 

We may collect and process the following personal data:

 

  • Contact information – name, email address, phone number, postal address

  • Donation information – payment details (processed securely via third-party providers), donation history

  • Gift Aid information – declarations and tax status where applicable

  • Communications – messages sent via contact forms, emails, or other correspondence

  • Account information – if you create an account on our website

  • Technical data – IP address, browser type, device information, and how you use our website

  • Marketing preferences – your choices about receiving communications from us

 

3. How we use your information

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We use your personal data to:

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  • Process donations and administer Gift Aid

  • Respond to enquiries and provide support

  • Manage our relationship with you

  • Send updates about our work, events, and fundraising (where you have consented)

  • Improve our website, services, and user experience

  • Meet legal and regulatory obligations


4. Legal basis for processing

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Under UK data protection law, we rely on the following lawful bases:

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  • Consent – for marketing communications

  • Contract – to process donations or services you request

  • Legal obligation – for compliance with charity and tax laws

  • Legitimate interests – to operate and improve our services, provided your rights are not overridden


5. Website platform (Wix)

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Our website is hosted on Wix, which provides the online platform that allows us to present our services and accept enquiries and donations.

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  • Your data may be stored through Wix’s data storage, databases and general applications

  • Wix stores your data on secure servers behind a firewall

  • Any direct payment gateways offered by Wix and used by us adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard)

  • Wix may process data on our behalf as a data processor

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For more information, you can review Wix’s own privacy policy on their website.

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6. How we store and protect your data

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We take appropriate technical and organisational measures to protect your personal data, including:

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  • Secure systems and encryption where appropriate

  • Restricted access to authorised personnel only

  • Use of trusted third-party platforms, including Wix

  • Regular review of data handling practices

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We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

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7. Sharing your information

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We do not sell your personal data.

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We may share your data with trusted third parties where necessary, including:

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  • Payment processors (e.g. Stripe, PayPal, or Wix Payments)

  • Email and marketing platforms (e.g. Mailchimp)

  • Website and analytics providers (e.g. Google Analytics)

  • Professional advisers and regulators where required

 

All third parties are required to respect the security of your data and process it in accordance with the law.

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8. International transfers

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Some of our service providers, including Wix, may process data outside the UK.

 

Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy regulations.

 

9. Your rights

 

You have the following rights under UK data protection law:

 

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

 

To exercise your rights, please contact us using the details above.

 

10. Cookies

 

We use cookies and similar technologies to improve your experience on our website and to understand how it is used.

 

Wix uses essential cookies to ensure the platform operates correctly, and we may also use analytics and marketing cookies where you have provided consent.

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You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

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11. Links to other websites

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Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

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12. Complaints

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If you have concerns about how we handle your data, please contact us first.

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You also have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

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13. Changes to this policy

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We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

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